If the water in your sink takes a long time to drain away or doesn't drain at all, it's probably because the drain pipes are blocked. This could be because of hair and soap if it's a bathroom sink, or bits of food if it's a kitchen sink. You must use the protective grill placed over the plughole to stop anything other than water from going down the plughole and blocking the drainpipe. You will always need to make sure to clean this off after each time you have used the sink.
Unclogging your sink :
- Clear the space under the U-bend : this is normally used as storage space, so you will need to free-up some room under the sink to reach the pipes.
- Put a bowl under the U-bend to catch the stagnant water from the pipes.
- Unscrew the bottom part of the U-bend : To unscrew the plastic U-bend, you will not need any specific tools, you can just use your hands. Be sure to hold the top part steady so that you don't off-set the rest of the plumbing.
- Check if anything is still stuck : normally, the water and things that were stuck empty out into the basin. Be careful not to lose the washer from the U-bend which you will need to put back before screwing the U-bend. Now, through the plug hole, check if anything remains in the pipe. If so, you can use a small wire hook or an old toothbrush to clear the blockage.
- Screw it back together again : don't forget to put the washer back inside the siphon before screwing everything together again. You will need to make sure to keep hold of this seal and to not lose it. If it is lost or thrown away, the whole U-bend will have to be replaced.
- Check that there's no more leak, tighten if needed : Perform a test by running the water and check that there are no leaks. If so, screw the U-bend and pipes a little tighter.
If you continue to encounter the same problem, please contact our technical team via support.france@joivy.com