In order to resolve the issue with your hot water, you will first need to check as to how the water is heated in your apartment . You will be able to find this piece of information in the article concerning your apartment. There was a link to this in the email you received with the details to pick up your keys at the beginning of your stay.
There are 3 possibilities :
1 - Communal Hot water
If the hot water is provided by a central boiler or heating system in the communal areas of the building, then there is nothing you can do apart from wait. The hot water will have likely been cut off to complete maintenance work in the building or a current/ongoing intervention (a note might have been displayed in the building). If it looks like the hot water is not going to be turned back on before the end of the day, please contact us viasupport.france@joivy.com so that we can contact the building management company.
2 - Hot water tank
- It is is possible that an electrical cut-off has stopped your hot water tank from heating. You can check if this is the case or not by heading to your electrical switchboard and checking that none of the switches have been flicked down. You will find further information about your switchboard via this help page.
- You might also have no hot water due to the volume of the tank. If you have used lots of hot water, it is possible that the tank contains no more hot water. So, you will have to wait for it to fill back up. (It will normally take about 6 hours for the tank to fill back up completely).
3 - Boiler
Check to see what type of boiler you have using this article, and then follow the instructions to fix the issue.
If you cannot find the cause of the problem and it is becoming a frequent issue, please contact us via support.france@joivy.com