So you've found a room you want to book with Joivy? Great news! 😄
The reservation process is as smooth as possible and you should be finished in under 10 minutes! ⏱️
1. Choose the room of your dreams ✨
Once you have found the bedroom you want to choose from our offers, you need to reserve it so it doesn't slip through your fingers !
To reserve your bedroom, you need to click on the button, "Book now", at the right of the page.
2. Fill out your personal information in the correct boxes
Having clicked on the button, "Book now", you're now one step closer to making your reservation! You can now create your personal Joivy account using your name, your surname, your email address, your password and your phone number.
Before clicking on "Continue", you will need to select the dates of your booking.
Warning! The end date is indicative, meaning, that you will have to cancel your contract from the Joivy App at least one month before your check-out date. This is stated in the contract you will sign.
Once this page is done, you will have to fill in some extra informations (date of birth, address, nationality...). We will use the information to create your lease!
At this stage, you will find a recap of your booking (including a recap of the payments to be done) on the right side:
5. Financial Situation
The Joivy offer reduces your administrative work as much as possible. If you are asked to complete a dossier, we will ask you for a maximum of 3 documents.
There are several options available to complete a Joivy dossier :
You can provide your own financial document
You can find a guarantor if you do not have the means to provide your own financial history
You can complete an application with Garantme or SmartGarant, companies which acts as a guarantor for some of our tenants
You will be able upload the correct documents to your Joivy account, depending on your situation, once you have reserved your room.
If you select Garantme or SmartGarant you will be redirected to their website.
6. Payment 🎉
One last push and you're there!
You will need to click the box at the top of this page to pay your Service Fee and finalise your reservation. Before doing this, you will have to read and accept the general terms of sale, and the conditions of your rental agreement. It's only after having read, accepted and ticked these boxes that you will be able to pay the Service Fee and reserve your room.
7. Making Your Payment 💳
It's the last step, the final seconds before your reservation!
You will be able to insert your card details.
But just before, take a few minutes to accept and read our general conditions (always better to know what you're signing for).
Our Service Fee is necessary to reserve your room with Joivy. You only have to pay it one time when you reserve online. Once the payment has been made, the bedroom is yours and will taken off our website so nobody else can reserve it!
We renovate, furnish, decorate and equip our apartments and houses.
We put in place all your rental services (housing insurance, internet, flexible check-in)
We draw up your individual rental contracts.
Our support and maintenance teams teams are on hand to help you with any issues with the your property and its appliances throughout your stay.
8. WELL DONE 🎉
Congratulations! You have completed all of the steps! Your bedroom has been reserved, and you will now receive an email from our support team explaining the necessary steps to organise your move into your new home!
WELCOME TO JOIVY! 🎈
Once you've reserved a room, you can move in whenever you like from when it's available. You will need to complete the following steps on your Joivy account to be able to pick up your keys: